Moderating Hate as More than an Afterthought

Social media sites need to actually take this seriously.

It’s nice, but did you get feedback from a moderator before you launched? No? Photo credit:

I’ve worked for two major social media websites as a support rep, and in both jobs I did some form of moderation. I’m speaking from my personal experience here, and from my experiences in speaking with moderators and support reps at other large social media companies.



Free to be strange. Download my ebooks or leave tips: 🛸🪐

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store