Moderating Hate as More than an Afterthought

Social media sites need to actually take this seriously.

It’s nice, but did you get feedback from a moderator before you launched? No? Photo credit: https://stocksnap.io/photo/9OQTUSUS0M

I’ve worked for two major social media websites as a support rep, and in both jobs I did some form of moderation. I’m speaking from my personal experience here, and from my experiences in speaking with moderators and support reps at other large social media companies.