I Was Mistaken For a Robot
On an almost-daily basis.
Whenever I chat with a support agent, it’s always a little unclear whether or not I’m talking to a human.
And I’ve been on the other side of that. I’ve been in a position where I’m struggling to hit my quota, so I’m using the same text over and over. I’m playing a balancing act between quality and quantity, and the goal posts are always changing…