Fuss into Fans

Avoid Internet arguments and turn messy situations into friendships

They said WHAT about my pet? Photo by Les Anderson on Unsplash

As someone who moderated social media accounts for large companies, I developed a skill for replies to even the snarkiest of comments.

First let me say this: Communicating online is a skill that must be learned. Many of the cues we get with face-to-face communication don’t exist, and so it’s easy for…